Five Steps To Conflict Resolution

CONFLICT:

It is everywhere. In our relationships, at our jobs, in our businesses etc.  Sadly, more often than not it goes unresolved. There are several reasons for this which would take days to identify and explain so rather than look at the reasons for the problem, I chose to share some tips for resolving the problem

Regardless how or why the conflict started, let’s just jump to this simple fact. It started. Conflict is seldom between one person and themselves. The old saying: “It takes two to tango” rings true with any conflict..

With that said let’s jump into the steps to effectively resolve that conflict.

1. AFFIRM THE RELATIONSHIP:

The reason I’m here is because I honestly value your friendship more than I value the discomfort of confronting my feelings.

2. SEEK TO UNDERSTAND:

I love what Stephen Covey says: “Seek first to understand, then to be understood.” That principle is gold After arriving at a clear understanding, share each others thoughts and perspectives in a non-attacking manner to help the other person see all views.

3. SEEK TO BE UNDERSTOOD:

After arriving at a clear understanding, share each others thoughts and perspectives in a non-attacking manner to help the other person see all views.

4.  TAKE RESPONSIBILITY:

A sincere apology will not only affirm the relationship, but it can be magic for diffusing any “hurt feelings”.

5.  SEEK AGREEMENT:

After all parties have apologized and accepted responsibility for their share of the conflict, seeking agreement means re-visiting the shared vision that pulled both sides together in the first place.  Once everyone agrees that the cause is greater than the conflict all parties will be able to successfully move forward.

 

Hopefully this helped shed some light on ways to bring resolve to conflict in any and every area of life.

Blessings,

Colin Sexton

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